Frequently Asked Questions
Where to Find Us
Online Store
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How do I change the shipping address on my order?
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What do I do if there's an issue with my order?
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Can I cancel or edit my order once submitted?
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What payments do you accept?
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How does the product stay frozen?
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Can I purchase your Empanadas online?
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Do you ship internationally?
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What is the shipping timeline?
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What is your return policy?
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How do I track my order?
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How does my order ship?
Our Products
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How do you pronounce "pão de queijo?"
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Is your packaging recyclable?
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Is it okay to eat your products cold?
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How long can your products sit on the counter and outside of the freezer?
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How are your products sold? Frozen or Drymix?
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What are Empanadas?
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What is Brazilian Cheese Bread?
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What products do you make?
Ingredients & Allergens
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Do you plan to make a dairy-free or vegan version of your products?
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Why are you not using traditional Minas cheese for your Brazilian Cheese Bread?
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What kind of enzymes do you use in your cheese?
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Are Brazi Bites certified kosher?
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What is tapioca flour?
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Are your ingredients GMO free?
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Are your products nut free?
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Are your products Certified Gluten Free?
Coupons & Promotions
Baking Tips
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Why didn't my Cheese Bread bake up as large as they look on the photos?
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What should I do if my bites are stuck together?
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My Brazi Bites Brazilian Cheese Bread was gooey in the middle - is that normal or did I bake them wrong?
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I want to bring your Brazilian Cheese Bread to a party! Is it okay to reheat them?
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Can I cook Brazi Bites products in the microwave?
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Can I cook Brazi Bites in an air fryer?
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How long does it take to bake your products?
Have a Question or Comment?
Contact